Terms & Conditions

Please read these Terms and Conditions carefully before using Lapio. By signing up or using our service, you agree to be bound by these terms. If you do not agree, do not use the platform.

Acceptance of Terms
Description of Service
User Representations
User Registration
Prohibited Activities
SMS and Email Communications
Payment and Billing
Intellectual Property
Third-Party Websites and Content
Services Management
Privacy Policy
Disclaimers
Limitation of Liability
Indemnification
Service Limitations and No Guarantees
Termination and Suspension
Electronic Communications and Signatures
California Users and Residents
Governing Law and Disputes
Modifications and Interruptions
Corrections
User Data
Miscellaneous
Definitions
Contact Us

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Karavaan LLC, a limited liability company organized under the laws of the State of Delaware, United States, operating the Lapio platform ("Lapio," "we," "us," or "our"), governing your access to and use of the Lapio platform, website, and related services (collectively, the "Service").

By creating an account or otherwise using the Service, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement on behalf of yourself or the business you represent, and accept these Terms in full. Information provided through the Services is not intended for distribution in jurisdictions where such use would violate local law or require registration. Users accessing from other locations assume responsibility for local compliance.

2. Description of Service

Lapio is a Google review management and customer re-engagement platform built for home service businesses including HVAC, plumbing, electrical, roofing, landscaping, tree services, pest control, and cleaning. The Service includes three core features:

Review Requests: Send automated, personalized SMS and MMS review requests with branded image cards to customers after each completed job.
Reactivation: Upload your existing customer list and automatically send branded review requests to past customers who have not yet left a review.
Win Back: Automatically send SMS and/or email rebooking messages to customers who have not rebooked within 30, 60, or 90 days of their last service.

Messages sent through the Service appear from your business. Lapio operates as a background technology provider. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

Lapio is designed to help you request reviews in compliance with Google's review policies. You are solely responsible for ensuring your use of the Service complies with all applicable Google terms of service, including Google's Prohibited and Restricted Content policies. Lapio does not guarantee any specific number of reviews, rating improvements, or Google ranking changes.

3. User Representations

By using the Service, you represent and warrant that:

All registration information you provide is true, accurate, current, and complete, and you will maintain its accuracy by updating it promptly as necessary
You have the legal capacity to enter into a binding agreement and agree to comply with these Terms
You are not a minor in your jurisdiction of residence
You will not access the Service through automated or non-human means, such as a bot or script
You will not use the Service for any illegal or unauthorized purpose
Your use of the Service will not violate any applicable law or regulation
You have obtained or will obtain all necessary legally required consents from your End Customers before uploading their contact information or sending them messages through the Service
You are acting on behalf of a legitimate business and are authorized to represent that business

If any information you provide is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and refuse all current or future use of the Service.

4. User Registration

You may be required to register to access certain features of the Service. You must keep your password confidential and are responsible for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to remove, reclaim, or change a username we determine to be inappropriate, obscene, or otherwise objectionable.

5. Prohibited Activities

You may not access or use the Service for any purpose other than those for which it is made available. You agree not to:

Send review requests or rebooking messages to individuals who have not given express consent to receive such communications
Offer incentives, gifts, or rewards in exchange for reviews, in violation of Google's review policies or the FTC's endorsement guidelines
Practice "review gating" — selectively sending review requests only to customers you believe will leave positive feedback while suppressing requests to others
Systematically retrieve data or content from the Service to create compilations, databases, or directories without our written permission
Trick, defraud, or mislead Lapio or other users, including attempting to obtain sensitive account information such as passwords
Circumvent, disable, or interfere with security-related features of the Service
Disparage, tarnish, or otherwise harm Lapio or the Service in our sole judgment
Use the Service to harass, abuse, or harm any person
Use the Service inconsistently with applicable laws or regulations
Upload or transmit viruses, Trojan horses, or other material that interferes with use of the Service
Use automated tools such as bots, scrapers, or data mining tools to access the Service without our written consent
Attempt to impersonate another user or person, or use another user's account
Reverse engineer, decompile, or disassemble any part of the Service except as permitted by applicable law
Use the Service to compete with Lapio or for any revenue-generating purpose not expressly authorized
Resell, sublicense, or transfer access to the Service to any third party without our express written permission
Upload customer contact data that was obtained unlawfully or without proper consent
Use the Service to send content in violation of the SHAFT categories or carrier acceptable use policies described in Section 6.6

Violation of these prohibitions may result in immediate suspension or termination of your account and may subject you to civil or criminal liability.

6. SMS and Email Communications

6.1 A2P Messaging Platform

Lapio operates as an Application-to-Person (A2P) messaging platform registered under the US 10DLC (10-Digit Long Code) framework. Messages sent through the Service are delivered via major US wireless carriers including AT&T, T-Mobile, Verizon, and others. By using the Service to send SMS or MMS messages, you agree to comply with all applicable carrier requirements, the CTIA Messaging Principles and Best Practices, and the terms set out in this Section.

6.2 Consent Requirements

You represent and warrant that before sending any SMS or MMS message through the Service you have:

Obtained prior express written consent from each recipient to receive SMS/MMS messages from your business, as confirmed by the following declaration you provide at the time of sending: "I confirm that this customer has given their express consent to receive SMS/MMS messages from my business in accordance with US SMS regulations (TCPA)."
Obtained consent separately for each type of message (e.g., review requests, rebooking reminders) and have not bundled consent with unrelated terms or conditions
Not conditioned the purchase of any product or service on the recipient's agreement to receive SMS messages
Maintained written or electronic records of all consents obtained and can produce those records upon request by Lapio, a wireless carrier, or any regulatory authority

6.3 Required Opt-In Disclosures

When collecting customer consent to receive SMS or MMS messages through Lapio, your opt-in materials must clearly and conspicuously disclose all of the following before consent is given:

Your business name as the sender of the messages
A description of the types of messages to be sent (e.g., "You will receive review requests and service reminders via SMS/MMS from [Business Name]")
That message and data rates may apply
Message frequency (e.g., "Message frequency varies" or a specific frequency)
How to opt out at any time (e.g., "Reply STOP to unsubscribe")
How to get help (e.g., "Reply HELP for assistance")
Links to your Privacy Policy and Terms of Service

6.4 Opt-Out and Help Keywords

Every SMS campaign operated through Lapio must support the following standard carrier-required keywords:

STOP (and STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) — Upon receipt, the number is immediately suppressed and the recipient receives a single one-time confirmation message. No further messages may be sent to that number.
HELP (and INFO) — The recipient receives a help message that includes your business name and a support contact method.

Opt-outs must be honored immediately and no additional marketing or promotional messages may be sent to an opted-out number under any circumstances. Any attempt to re-enroll an opted-out number without fresh express written consent is prohibited.

6.5 Standard Message Disclosures

All SMS programs run through Lapio are subject to the following disclosures, which you must ensure are communicated to your customers at or before the point of opt-in:

Message and data rates may apply.
Message frequency varies.
Carriers are not liable for delayed or undelivered messages.
Reply HELP for help. Reply STOP to opt out at any time.

6.6 Prohibited Message Content

You must not use the Service to send messages that contain or promote any of the following (commonly referred to as SHAFT categories plus additional carrier-restricted content):

Sexual or adult content
Hate speech, harassment, or threats of violence
Alcohol, tobacco, cannabis, or controlled substances directed at minors or non-consenting recipients
Firearms, ammunition, or illegal weapons
Gambling or sweepstakes (unless authorized by applicable law)
Illegal activities, phishing, fraud, or deceptive content
High-risk financial products without legally required disclosures
Any content that violates the CTIA Short Code Monitoring Handbook or carrier acceptable use policies

Lapio reserves the right to immediately suspend any account sending prohibited content and to report violations to wireless carriers or regulatory authorities without prior notice.

6.7 Legal Compliance

Your use of SMS and email features must comply with all applicable laws, including:

The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and FCC regulations thereunder
The CAN-SPAM Act of 2003, 15 U.S.C. §§ 7701–7713
CTIA Messaging Principles and Best Practices (as updated from time to time)
State-level telemarketing and electronic communications laws, including the California Consumer Privacy Act (CCPA) and the Florida Telephone Solicitation Act (FTSA) where applicable
The acceptable use policies of all major US wireless carriers

6.8 Sender of Record

Lapio is a technology service provider that transmits messages on your behalf. You are the sender of record for all messages sent through your account and bear full legal responsibility for those communications. You further acknowledge that:

Providing false consent confirmations is a material breach of these Terms and may expose you to civil liability under the TCPA (which provides for statutory damages of $500–$1,500 per violation) and other applicable laws
Lapio may audit your messaging practices, request consent records, and suspend or terminate your account for actual or suspected violations of these Terms or carrier policies
Lapio may be required by law or carrier policy to disclose your information and messaging records to regulatory agencies, carriers, or law enforcement

7. Payment and Billing

7.1 Pricing

Subscription fees are as listed on our pricing page and are subject to change with 30 days notice. All prices are in US dollars unless stated otherwise.

7.2 Free Trial

We may offer a promotional free trial period. The specific terms of any promotional offer will be communicated at the time of signup. After the trial period ends, your plan will automatically convert to a paid subscription unless you cancel beforehand.

7.3 Billing

Subscriptions are billed in advance on a monthly or annual basis depending on your chosen plan. You authorize us to charge your payment method on file on each billing date.

7.4 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period and you will retain access to the Service until then. We do not provide prorated refunds for unused portions of a billing period, except where required by applicable law.

8. Intellectual Property

8.1 Our IP

All content, software, trademarks, logos, and materials comprising the Service are owned by or licensed to Karavaan LLC and are protected by applicable intellectual property laws in the United States and globally. They are provided for your internal business use only. No part of the Service, its content, or our marks may be copied, reproduced, republished, uploaded, posted, encoded, transmitted, distributed, sold, or exploited for commercial purposes without our express prior written permission. All rights not expressly granted are reserved. Breach of our intellectual property rights constitutes a material violation of these Terms.

8.2 Your Content

You retain ownership of all data, customer lists, and content you upload to the Service ("Your Content"). By uploading Your Content, you grant Lapio a limited, non-exclusive, royalty-free license to process and use Your Content solely to provide the Service to you. You represent that you have all necessary rights, licenses, and consents to grant this license.

8.3 Feedback

If you submit suggestions, ideas, or feedback about the Service ("Submissions"), you assign all intellectual property rights in those Submissions to Karavaan LLC. We may use Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

9. Third-Party Websites and Content

The Service may contain links to third-party websites or content not owned or controlled by Lapio. We do not investigate, monitor, or check third-party websites for accuracy or completeness and are not responsible for their content, privacy practices, or policies. Inclusion of or linking to any third-party website does not imply our approval or endorsement. You access third-party websites at your own risk and these Terms no longer govern once you leave the Service.

The Service integrates with third-party platforms such as Google. These platforms operate independently and may remove, modify, or restrict access to reviews at their discretion. Lapio cannot guarantee the visibility, permanence, or continued availability of reviews on any third-party platform.

10. Services Management

Lapio reserves the right, but is not obligated, to: (1) monitor the Service for violations of these Terms; (2) take appropriate legal action against users who violate applicable law or these Terms, including reporting to law enforcement; (3) in our sole discretion and without limitation, refuse, restrict, limit availability of, or disable any content or account; (4) remove or disable files or content that are excessively large or burdensome; and (5) otherwise manage the Service to protect our rights and property and to facilitate its proper functioning.

11. Privacy Policy

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully to understand how we collect, use, and protect your information. The Service is hosted in the United States. By using the Service, you consent to data transfer and processing in the United States.

12. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, LAPIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Lapio makes no warranties about the accuracy or completeness of the Service's content and assumes no liability for: (1) errors or inaccuracies in content; (2) personal injury or property damage resulting from your use; (3) unauthorized access to or use of our servers; (4) interruptions or cessation of transmission to or from the Service; (5) viruses or malicious code transmitted through the Service; or (6) any loss or damage of any kind incurred as a result of your use of the Service.

Lapio does not guarantee any specific results from using the Service, including increases in review count, star ratings, search rankings, or customer rebooking rates. Results described in our marketing materials are illustrative only and are not guarantees of future performance.

Lapio does not warrant, endorse, or assume responsibility for any third-party products, services, or platforms, including Google.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KARAVAAN LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNT YOU PAID US IN THE ONE (1) MONTH PERIOD PRIOR TO THE CAUSE OF ACTION ARISING, OR (B) $500.00 USD.

Neither party shall be liable for: (a) punitive, exemplary, or consequential damages; (b) lost profits, revenue, or business opportunity; (c) loss of goodwill or reputational harm; (d) loss of data or information; (e) substitute services or cover costs; (f) damages from third-party actions or End Customer conduct; or (g) regulatory fines, penalties, or government action. These exclusions apply regardless of the theory of liability and even if advised of the possibility of such damages.

Certain US state laws do not allow the exclusion or limitation of certain damages. If such laws apply to you, some or all of the above limitations may not apply, and you may have additional rights.

Attorney's Fees

In any dispute, action, or proceeding arising from these Terms or your use of the Service — whether in arbitration, court, or otherwise — the prevailing party shall be entitled to recover all reasonable attorneys' fees, expert fees, and court costs incurred.

14. Indemnification

You agree to defend, indemnify, and hold harmless Karavaan LLC and its affiliates, officers, directors, employees, and agents (the "Indemnified Parties") from any loss, damage, liability, claim, demand, or expense (including reasonable attorneys' fees) arising from or related to: (1) your use of the Service; (2) your breach of these Terms or any representation or warranty herein; (3) your violation of any third-party rights, including intellectual property rights; (4) any harmful act toward another user of the Service; or (5) any act or omission by users of your account.

Without limiting the foregoing, you specifically agree to indemnify the Indemnified Parties from and against any claim arising from:

Lack of consent: Uploading, importing, or providing contact information of any individual without first obtaining all necessary express consents for the intended communications
Opt-out violations: Sending messages via the Service to individuals who have opted out, withdrawn consent, or refused such communications
Legal compliance failures: Any allegation that communications sent through your account violate the TCPA, CAN-SPAM Act, FTSA, CCPA, or any other applicable federal, state, or international law
Unauthorized data sharing: Transmitting to Lapio any contact information including individuals who have not consented to be contacted

Lapio reserves the right, at your expense, to assume exclusive defense and control of any matter requiring indemnification. You agree to cooperate with our defense of such claims. This indemnification survives termination of these Terms.

15. Service Limitations and No Guarantees

Lapio does not and cannot guarantee specific results from use of the Service. Using the platform to request reviews may increase the likelihood of customer feedback, but we make no promises regarding the number of reviews obtained, review content or star ratings, or any improvement in online reputation or business performance. End Customers retain full discretion on whether to respond to review requests or what feedback to provide.

Lapio does not filter which End Customers receive review requests based on anticipated sentiment. We do not practice review gating — i.e., we do not send requests exclusively to customers likely to leave positive reviews. All End Customers you submit are generally treated equally in the solicitation process. You should be prepared to receive honest feedback, positive or negative.

Service availability is not guaranteed. Occasional maintenance, technical issues, or outages may affect message delivery or platform access. Service performance may also be influenced by third-party systems and networks, including SMS carriers, email providers, and Google APIs. Lapio will make commercially reasonable efforts to maintain high availability but is not liable for reasonable-duration interruptions.

You are responsible for any third-party fees incurred through your use of the Service, including mobile carrier charges applicable to your End Customers. If third-party platforms change their policies, APIs, or pricing in ways that affect the Service, Lapio is not responsible for resulting limitations.

16. Termination and Suspension

16.1 Termination by You

You may cancel your subscription and terminate your use of the Service at any time by logging into your account and initiating cancellation, or by contacting us in writing. Unless otherwise specified, termination is effective at the end of the current paid billing period. You are responsible for exporting any data you wish to retain before termination.

16.2 Termination or Suspension by Lapio

WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, LAPIO RESERVES THE RIGHT TO, IN ITS SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICE TO ANY PERSON FOR ANY REASON, INCLUDING FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT IN THESE TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

We may suspend or terminate your access, in whole or in part, if: (a) you breach any material term of these Terms and do not cure the breach within a reasonable time after notice (where curable); (b) your use of the Service violates any law or materially infringes the rights of any third party; (c) your account poses a security risk to the platform or third parties; (d) you engage in abusive platform behavior; or (e) we are required to do so by law or government authority. In urgent cases (such as flagrantly illegal activity or security threats), we may suspend access immediately without prior notice.

16.3 Effect of Termination

Upon termination, your right to access or use the Service ceases and we will stop any scheduled or automated communications to your End Customers. Provisions of these Terms that by their nature should survive termination — including indemnification, liability limitations, governing law, and dispute resolution — will continue in effect. If your account is terminated by Lapio for breach or unlawful conduct, you will not receive a refund of any prepaid fees.

16.4 Reactivation

If your account was suspended (but not terminated) for a remediable reason such as non-payment, you may contact us to discuss reactivation once the issue is resolved. Lapio has no obligation to reactivate any account and may require agreement to updated Terms as a condition of reactivation.

16.5 Termination for Convenience by Lapio

In the uncommon event Lapio decides to discontinue the Service or exit certain markets, we will provide at least 30 days' advance notice and will refund any prepaid fees covering post-termination periods. This refund is your sole remedy for termination-for-convenience.

17. Electronic Communications and Signatures

Visiting the Site, sending emails to Lapio, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICE. You waive any rights or requirements under any statutes, regulations, rules, ordinances, or laws in any jurisdiction that require an original signature, non-electronic delivery, or retention of non-electronic records.

18. California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

19. Governing Law and Disputes

19.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

19.2 Binding Arbitration

ANY LEGAL ACTION, CLAIM, OR DISPUTE ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL BE FINALLY RESOLVED BY BINDING ARBITRATION, NOT BY COURT PROCEEDINGS, EXCEPT AS SET OUT IN SECTION 19.4. BY USING THE SERVICE, YOU ARE WAIVING YOUR RIGHT TO SUE LAPIO IN COURT AND TO HAVE A JURY TRIAL.

Arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator. Each party shall bear its own attorneys' fees unless the arbitrator awards them to the prevailing party. The arbitration award is final and binding and may be enforced in any court of competent jurisdiction.

19.3 Class Action Waiver

You agree that any arbitration or court proceeding shall be conducted on an individual basis only, not as a class action, collective action, or representative action. You waive any right to participate in a class action or to consolidate your claims with those of any other person.

19.4 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or misuse of the Service. Disputes involving less than $1,000 may be resolved in small claims court at either party's election.

20. Modifications and Interruptions

Lapio reserves the right to change, modify, or remove the contents of the Service at any time or for any reason at our sole discretion without notice. We have no obligation to update any information on the Service. We will not be liable for any modification, price change, suspension, or discontinuance of the Service.

We do not guarantee that the Service will be available at all times. Hardware, software, or other problems or required maintenance may result in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Service at any time without notice to you. You agree that Lapio has no liability for any loss, damage, or inconvenience caused by your inability to access or use the Service during any downtime or discontinuance.

21. Corrections

The Service may contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, availability, and other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

22. User Data

Lapio will maintain certain data that you transmit to the Service for the purpose of managing the performance of the Service. Although we perform regular routine backups, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Service. You agree that Lapio shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against Lapio arising from any such loss or corruption.

23. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements incorporated by reference, constitute the entire agreement between you and Karavaan LLC regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the Service.

Severability

If any provision of these Terms is found by a court or arbitrator to be unlawful, void, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if not possible, severed. All remaining provisions shall remain in full force and effect.

No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of that right or provision. Any waiver by Lapio must be in writing and signed by an authorized representative.

Assignment

You may not assign or transfer any of your rights or obligations under these Terms to any third party without our prior written consent. Any attempted assignment without consent is null and void. Karavaan LLC may freely assign its rights and obligations in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

Force Majeure

Lapio is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, government or regulatory acts, war, terrorism, civil unrest, labor disputes, internet or telecommunications outages, power failures, fire, epidemics, or pandemics. In Force Majeure events, Lapio will make reasonable efforts to resume the Service as soon as practicable. This provision does not excuse your payment obligations for Services already provided.

Third-Party Beneficiaries

These Terms are entered into solely between you and Karavaan LLC. No third party — including your End Customers, employees, contractors, or affiliates — has any rights, benefits, or remedies under these Terms. End Customers cannot enforce these Terms or bring any claim against Lapio or you under them. Any disputes between you and your End Customers are entirely between you and those individuals.

Relationship of Parties

The relationship between you and Lapio is that of independent contractors. These Terms do not create any partnership, joint venture, franchise, employment, or agency relationship. Neither party has the authority to bind or incur obligations on behalf of the other without prior written consent.

Notices

Any notices required or permitted under these Terms will be sent to the contact information in your account or to legal@lapio.io. Notices are deemed given when personally delivered, sent by confirmed email, or one business day after being sent by reputable overnight courier.

24. Definitions

Karavaan LLC (also "Lapio," "Company," "we," "us," or "our"): The limited liability company organized under the laws of the State of Delaware, United States, operating the Lapio platform under these Terms.
Client (also "User," "you," or "your"): The business, organization, or individual that creates an account and uses the Service to send review requests or rebooking messages to its End Customers.
End Customer: An individual who is a customer of the Client and whose contact information the Client provides to Lapio for the purpose of sending review requests or rebooking messages through the Service.
Service: The Lapio platform and all related features, software, website, and applications, including Review Requests, Reactivation, and Win Back campaigns, governed by these Terms.
Your Content: All data, customer lists, business information, and other material you upload to or create within the Service.
Applicable Laws: All laws, statutes, regulations, and rules applicable to you, Karavaan LLC, and the handling of End Customer data and communications, including the TCPA, CAN-SPAM Act, CCPA, GDPR (where applicable), and applicable carrier acceptable use policies.

25. Contact Us

For questions about these Terms, complaints, or further information about the Service, contact us:

Company: Karavaan LLC
Address: 8 The Green, STE B, Dover, DE 19901, United States
Email: legal@lapio.io
Website: lapio.io