1. Acceptance of Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and lapio ("lapio," "we," "us," or "our") governing your access to and use of the lapio platform, website, and related services (collectively, the "Service").
By creating an account, joining our waitlist, or otherwise using the Service, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and accept these Terms in full.
2. Description of Service
lapio is a Google review management platform that helps businesses:
- Send automated, personalized SMS and email review requests to customers
- Follow up with non-responding customers automatically
- Generate and publish AI-assisted responses to Google reviews
- Track review performance through an analytics dashboard
- Integrate with third-party CRM and field service management tools
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
3. Accounts and Registration
3.1 Account Creation
To use the Service, you must create an account with accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
3.2 Waitlist
By joining our waitlist, you provide your contact information so we may notify you when the Service launches. Joining the waitlist does not guarantee access to the Service or lock in any particular pricing.
3.3 Account Termination
You may delete your account at any time by contacting us. We may suspend or terminate accounts that violate these Terms, with or without prior notice.
4. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
- Use the Service to send unsolicited communications to individuals who have not consented to receive them
- Offer incentives, gifts, or rewards in exchange for reviews (in violation of Google's review policies)
- Selectively request reviews only from customers you believe will leave positive feedback
- Use the Service to harass, threaten, or discriminate against any person
- Attempt to gain unauthorized access to any part of the Service or its related systems
- Reverse engineer, decompile, or disassemble any part of the Service
- Use automated tools (bots, scrapers) to access the Service without our written consent
- Upload or transmit any malicious code, viruses, or harmful content
- Resell or sublicense access to the Service without our express written permission
5. Compliance with Google Policies
lapio is designed to help you request reviews in compliance with Google's review policies. You are solely responsible for ensuring your use of the Service complies with all applicable Google terms of service, including Google's Prohibited and Restricted Content policies. lapio does not guarantee that your use of the Service will result in a specific number of reviews, rating improvements, or Google ranking changes.
6. SMS and Email Communications
By using our review request features, you represent and warrant that:
- You have obtained all necessary consents from your customers to receive SMS and email communications from you
- Your use of the Service complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any other applicable laws governing electronic communications
- You will honor all opt-out or unsubscribe requests promptly
lapio acts as a service provider sending messages on your behalf. You remain the sender of record and bear full legal responsibility for the communications sent through the platform.
7. Payment and Billing
7.1 Pricing
Subscription fees are as listed on our pricing page and are subject to change with 30 days notice. All prices are in US dollars unless stated otherwise.
7.2 Free Period
We may offer promotional free periods (such as the first 2 months free for early access members). The specific terms of any promotional offer will be communicated at the time of signup. After the promotional period ends, your plan will automatically convert to a paid subscription unless you cancel beforehand.
7.3 Billing
Subscriptions are billed in advance on a monthly or annual basis depending on your chosen plan. You authorize us to charge your payment method on file on each billing date.
7.4 Cancellation and Refunds
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you will retain access to the Service until then. We do not provide prorated refunds for unused portions of a billing period, except where required by applicable law.
8. Intellectual Property
8.1 Our IP
All content, software, trademarks, logos, and materials comprising the Service are owned by or licensed to lapio and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our intellectual property without our express written consent.
8.2 Your Content
You retain ownership of all data, customer lists, and content you upload to the Service ("Your Content"). By uploading Your Content, you grant lapio a limited, non-exclusive, royalty-free license to process and use Your Content solely to provide the Service to you.
8.3 Feedback
If you submit suggestions or feedback about the Service, you grant us the right to use it without restriction or compensation to you.
9. Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully to understand how we collect, use, and protect your information.
10. Third-Party Integrations
The Service may integrate with third-party platforms (e.g., Jobber, Housecall Pro, Google Business Profile, Zapier). These integrations are subject to the respective third-party's terms of service and privacy policies. lapio is not responsible for the availability, accuracy, or conduct of any third-party service.
11. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any defects will be corrected.
lapio does not guarantee any specific results from using the Service, including increases in review count, star ratings, or search rankings.
12. Limitation of Liability
To the maximum extent permitted by applicable law, lapio and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service.
Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $100.
13. Indemnification
You agree to indemnify and hold harmless lapio and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.
14. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules, except that either party may seek injunctive relief in any court of competent jurisdiction.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page and, for material changes, notify you by email or a prominent notice within the Service. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.
16. Contact Us
If you have questions about these Terms, please contact us:
- Email: legal@lapio.io
- Website: lapio.io